I am here once again requesting how to solve an issue. One of our methods wasn’t closed properly due to an error in a run on our Hamilton Vantage. Because of this the CO-RE gripper was not put back in its default position.
When the system initializes now, it doesn’t know/recognize that the CO-RE gripper is still attached to the 1000µl channels and always aborts initialization because it can’t move.
Is there any way to fix this? I am not aware of offloading the CO-RE gripper in any other way then using Initialize. The system asks for ‘is there any indication for a collision’, but this doesn’t seem to do anything in regards to the CO-RE gripper. I have reached out to official support but haven’t had a response yet and the system cannot do anything right now because of this.