We are looking at optimizing our QCG settings and noticed this error on our Vantage with 2 separate QCGs, and we cleaned the inside chambers that the channels enter into but we still have this issue. The process is as follows:
- We set up a QCG pickup from our EE as normal, which worked great throughout the day.
- We then optimized some labware positions for NTR pickup where no crashes occurred, again having no issues.
- We then experienced this hardware error where the QCG won’t be picked up, and the channels remain in the QCG and the first error message pops up.
- After hitting “repeat” we then see that channels 3 and 4 think they have tips attached, which causes us to abort the method.
Error State on Deck
Error State After Hitting “Repeat” and Aborting Method