Senior Product Manager


  • New York, United States

Key Responsibilities

  • Serve as key client contact for assigned projects, build relationships with client project teams that result in client satisfaction, operational excellence, thereby increasing the potential for repeat business.
  • Prioritize customer requests to provide technical information and help to troubleshoot via phone calls and emails and customer follow-up.
  • Utilize scientific skills to provide product-related education to customers and help to identify potentially non-conforming products based on available data.
  • Contribute to updating scientific content on the company website such as posters, product datasheets, and web tools.
  • Identify potential new products or product lines, attend scientific meetings and trade/vendor shows.
  • Collaborate with relevant departments, prepare and deliver presentations for new business as required.
  • Perform other duties as assigned by management.


  • Master’s degree in Biochemistry, Immunochemistry, Biology or equivalent, Ph.D or Post Doc preferred.
  • Experience in the implementation of immunoassays and laboratory research
  • Experience in the IVD market preferred

Knowledge and Skills

  • Knowledgeable in large molecule bioanalytical services and market
  • Excellent knowledge and technical understanding of ELISA immunodiagnostics in relevant fields e.g., infectious disease, diabetes, and metabolism
  • Ability to build relationships through professional sales and interpersonal skills with a disciplined and organized approach
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with people from a wide range of professional backgrounds, face to face, on the telephone, and in writing
  • Excellent presentation and negotiation skills

Job Type

  • Full Time