I have a custom device setup where the RGA moves below the deck and drops/picks up a labware at a centrifuge position. The RGA is able to transfer the plate to the correct location but when it’s asked to retrieve the plate, it moves all of the way to the labware but does not even attempt to grip the plate. Have you seen this issue?
For the record, Execute Single Vector works just fine but I was wondering if there’s a custom attribute on the device or labware that simply is missing for this grip to happen.
Did that fix it. The software movable range has about a mm of safety range before the physical hardstop. But since you were able to move to that coordinate to drop the plate i don’t think the moveable range is limiting here.
Please make sure that the position of the labware on your centrifuge matches where the RGA is trying to grip. If you have 3D visualizer open for the step of placing the plate on the centrifuge, the plate should stay where the RGA put it, not jump to somewhere else - otherwise FluentControl will not even try to grip it.
You can also open the centrifuge carrier from the carriers menu without any worktable open. If defined correctly the lowest line of the RGA vector should read 0,0,0 (meaning no offset between logical position on the device and RGA grip position)